Contact us
Need help with a Rosevyn order, return, delivery, product, promotion, or payment?
We’re here to help.
Customer Support
Email:
support@rosevyn.com
Customer inquiries are generally reviewed during normal business days.
Please allow up to 1–2 business days for a response during periods of normal volume.
Order Questions
For questions about an existing order, please include:
- Your full name;
- Order number; and
- A short description of what you need help with.
Damaged or Incorrect Products
If you received a damaged, defective, or incorrect product, please also attach clear photographs showing the product and packaging.
Tracking Questions
You can use the tracking link included in your shipment confirmation email.
If tracking has not updated for an extended period, email us and include your order number.
Privacy Requests
For questions about personal information or to exercise an applicable privacy right:
support@rosevyn.com
Subject:
Privacy Request
Business Contact Information
Rosevyn
Website: rosevyn.com
Email: support@rosevyn.com
Company Name: Yixing Xin Ci Ceramics Co., Ltd.
Company Address: No. 12 Qianluo Village, Dingshu Town, Yixing City, Jiangsu Province, China
Contact Information: +86 13408668986