Return & Refund Policy
At Rosevyn, we want you to be satisfied with your purchase. If something is not right with your order, please contact us and we will review your request in accordance with this policy.
30-Day Return Window
You may request a return within 30 days after your order is delivered.
To qualify for a standard change-of-mind return, products must be:
- Unused;
- Unopened;
- Unsharpened;
- In their original packaging; and
- In resalable condition.
You must also provide your order number or other proof of purchase.
Opened or Used Eye Cosmetics
For hygiene and safety reasons, opened, used, tested, or sharpened eyeliner products generally cannot be returned because of a change of mind or color preference.
This restriction does not prevent you from contacting us regarding an item that arrived damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law.
FDA specifically advises consumers not to share eye cosmetics because contamination can create an infection risk, so a hygiene restriction for ordinary change-of-mind returns is particularly appropriate for eyeliner products.
Damaged, Defective, or Incorrect Products
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, or different from what you ordered, contact:
support@rosevyn.com
within 14 days of delivery.
Please include:
- Your order number;
- A description of the issue;
- Clear photographs or video of the product; and
- Photographs of the packaging when relevant.
After reviewing your claim, we may provide an appropriate replacement or refund.
Product Performance
Results may vary depending on application technique, skin type, environmental conditions, and other individual factors.
A personal preference regarding texture, shade, or cosmetic result is not considered a manufacturing defect.
However, this does not affect claims involving products that are damaged, contaminated, materially defective, or incorrectly supplied.
Adverse Reactions
If an eye cosmetic causes irritation, discontinue use immediately.
If irritation persists or you experience a significant reaction, seek appropriate medical advice.
You may also contact us at support@rosevyn.com with your order number and details of the reaction.
Buy One Get One Free Promotions
For a Buy One Get One Free (BOGO) purchase, the paid item and promotional free item are considered part of the same promotional transaction.
For a voluntary return of the entire promotional purchase, we may require both products to be returned before issuing a full refund.
If only one promotional item arrives damaged or incorrect, contact us and we will review that item individually.
Free promotional products have no separate cash refund value.
How to Request a Return
Before sending anything back, email:
support@rosevyn.com
Include your order number and the reason for your return.
If the return is approved, we will provide return instructions and, where applicable, the return address.
Do not return products to the address shown on the original shipping package unless we specifically instruct you to do so.
Return Shipping
For ordinary change-of-mind returns, customers are responsible for return shipping unless otherwise stated.
If the return is caused by our error or an eligible damaged, defective, or incorrect product, Rosevyn will provide an appropriate solution and may cover reasonable return costs where applicable.
Original shipping charges are generally non-refundable unless required by law or the refund results from our error.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method.
Please allow approximately 5–10 business days after we issue the refund for your bank or payment provider to post it to your account.
Bank processing times are outside our control.
Order Cancellations
If you need to cancel an order, contact:
support@rosevyn.com
as soon as possible.
We will attempt to cancel an order that has not yet entered fulfillment.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible and the standard return process will apply.
Recommended: remove the current automatic $5 cancellation/restocking fee unless you have a specific operational reason to retain it and disclose it clearly to consumers before purchase.
Missing Packages
If tracking indicates that your package may have been lost in transit, contact us with your order number.
We will review the shipment information and may work with the carrier to determine an appropriate replacement or refund.
Contact
Rosevyn
Email: support@rosevyn.com
Website: rosevyn.com
Company Name: Yixing Xin Ci Ceramics Co., Ltd.
Company Address: No. 12 Qianluo Village, Dingshu Town, Yixing City, Jiangsu Province, China
Contact Information: +86 13408668986