FAQ
What does Rosevyn sell?
Rosevyn is an online beauty store focused on easy-to-use cosmetic products.
Our current collection includes the 24HR Waterproof Eyeliner — Day to Night Wear, available in multiple shades for everyday, soft-glam, and more defined eye looks.
What colors are available?
Available shades may include:
Black, Graphite, Plum, Chocolate, Brown, Stone, and Bronze.
Availability may change, so please refer to the product page when placing your order.
How do I use the eyeliner?
Apply gently along the lash line using light, controlled strokes.
For a softer look, blend shortly after application. For greater definition, build the line gradually.
Avoid applying the product directly inside the eye unless the product labeling specifically states that the intended use includes that area.
Is the eyeliner waterproof and smudge-resistant?
The eyeliner is marketed for waterproof, smudge-resistant, and long-wear performance.
Actual wear time and performance may vary depending on skin type, application, moisture, activity, humidity, and other conditions.
Does “24HR” guarantee exactly 24 hours of wear for everyone?
No cosmetic product will necessarily perform identically for every person or under every condition.
“24HR” should only be used as a product-performance claim if Rosevyn possesses adequate testing or other evidence supporting that claim.
FTC advertising rules require businesses to have a reasonable basis for objective product claims before publishing them.
What should I do if the eyeliner irritates my eyes?
Stop using the product immediately.
FDA advises consumers to stop using an eye cosmetic if irritation occurs and to seek medical advice if irritation persists.
Can I share my eyeliner with someone else?
We do not recommend sharing eye cosmetics.
Sharing eye products may transfer bacteria or other microorganisms between users. FDA specifically recommends that consumers not share or swap eye cosmetics.
How does Buy One Get One Free work?
When a BOGO offer is active, purchase the qualifying eyeliner and select an eligible free shade as shown on the product page.
The free item is subject to availability and has no separate cash value.
Promotional terms may change or end as disclosed on the Site.
How long does order processing take?
Please allow approximately 1–5 business days for order verification, fulfillment, quality checks, and packaging.
Business days exclude weekends and U.S. federal holidays.
How long does U.S. delivery take?
After shipment, estimated delivery within the United States is generally:
10–20 business days
Processing time is separate from shipping time.
Delivery estimates are not guarantees.
How do I track my order?
When your order ships, you will receive an email containing available tracking information.
Tracking may require several business days to begin updating.
Can I change or cancel my order?
Contact support@rosevyn.com as quickly as possible.
If fulfillment has not started, we will try to accommodate the request.
Orders that have already been processed or shipped may no longer be changed or cancelled.
What if I receive the wrong color?
Contact support@rosevyn.com within 14 days of delivery and provide:
- Your order number; and
- A clear photograph of the product received.
If we confirm that the wrong variant was supplied, we will provide an appropriate solution.
What is your return policy?
Eligible unused and unopened products may be returned within 30 days of delivery.
For hygiene reasons, opened, tested, used, or sharpened eye cosmetics generally cannot be returned for change-of-mind reasons.
See our Return & Refund Policy for full details.
Do you offer free shipping?
Rosevyn may offer free shipping when an order meets the qualifying purchase threshold displayed on the Site or at checkout.
The applicable offer will be shown before you complete your purchase.
How do subscriptions work?
If Rosevyn offers a subscription or recurring purchase option, the recurring price, frequency, and cancellation terms will be disclosed before you enroll.
You may cancel an eligible subscription using the Subscription Management option provided with your account or by contacting:
Is my payment secure?
Our store is powered by Shopify and payments are processed through the payment options made available during checkout.
Rosevyn does not need to claim that payment information is “forgotten immediately”; instead, your Privacy Policy should accurately explain which payment and commerce service providers process the transaction.
How can I contact Rosevyn?
support@rosevyn.com
Company Name: Yixing Xin Ci Ceramics Co., Ltd.
Company Address: No. 12 Qianluo Village, Dingshu Town, Yixing City, Jiangsu Province, China
Contact Information: +86 13408668986