Shipping & Delivery
U.S. Shipping & Delivery Policy
This policy applies to Rosevyn orders shipped to addresses within the United States.
Processing Time
Orders generally require approximately:
1–5 business days
for payment verification, fulfillment, quality checks, and packaging before shipment.
Business days exclude weekends and U.S. federal holidays.
Processing may take longer during major sales, product launches, holidays, or unusually high-volume periods.
Estimated U.S. Transit Time
Once your order has shipped, estimated transit time is generally:
10–20 business days
Processing time and shipping time are separate.
Delivery estimates are estimates only and are not guaranteed arrival dates.
Shipping Confirmation and Tracking
When available, tracking information will be sent to the email address associated with your order.
Please allow several business days after shipment for tracking events to appear.
Free Shipping
Rosevyn may provide free standard shipping when an order meets the purchase threshold displayed on the Site or during checkout.
Any minimum subtotal is calculated before or after discounts as disclosed with the particular promotion.
Shipping Delays
Delivery can occasionally be delayed because of:
- Carrier interruptions;
- Severe weather;
- High shipping volumes;
- Transportation disruptions;
- Address problems;
- Customs or inspection issues where applicable; or
- Other circumstances outside our reasonable control.
If Rosevyn determines that an order cannot be shipped within the time represented at the time of purchase, we will provide notice and handle the delay in accordance with applicable U.S. law.
Under the FTC Mail, Internet, or Telephone Order Merchandise Rule, an online seller needs a reasonable basis for the shipping time it represents. If it cannot ship within that period, the seller generally must provide the customer with an appropriate delay/cancellation option and prompt refund rights.
Incorrect Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error, contact:
support@rosevyn.com
immediately.
Once an order has shipped, we may not be able to redirect it.
If a package is returned because of an incorrect or incomplete customer-provided address, additional shipping costs may apply before reshipment.
Multiple Packages
An order may occasionally arrive in more than one package.
If this occurs, separate tracking numbers may be provided.
Lost Packages
If tracking stops updating for an unusually long period or a carrier confirms that the package is lost, contact us.
After reviewing the shipment, Rosevyn may provide an appropriate replacement or refund.
Packages Marked Delivered
If tracking states that an order was delivered but you cannot locate it:
Check the delivery area, confirm the shipping address, ask household members or neighbors, and allow up to 48 hours in case the carrier recorded delivery shortly before the package was physically delivered.
If the package still cannot be located, contact:
support@rosevyn.com
Contact
Shipping questions:
support@rosevyn.com
Company Name: Yixing Xin Ci Ceramics Co., Ltd.
Company Address: No. 12 Qianluo Village, Dingshu Town, Yixing City, Jiangsu Province, China
Contact Information: +86 13408668986